Crisis management is about much more than reacting publicly when something goes wrong. We’re proactive in our approach to preserving hard-won reputations. Leadership, experience, judgement, team-work, clarity of thought, and mental agility are vital when dealing with issues that have the potential to become a PR crisis.
Our ability to simplify what are often extremely complex matters – and communicate clearly and succinctly with relevant stakeholders – is what sets us apart as a crisis communications agency. We have been on the frontline of crisis management for more than 25 years and helped numerous organisations around the world protect their people, their assets, and their reputations.
As pioneers, innovators and thought leaders in the field, we have witnessed the evolution of the media landscape right through to the full-scale revolution of social media. When you need us, we act quickly. We’re on hand 24/7 to provide guidance, strategy, advice, and support.
There are very few issues we haven’t encountered and know what a true crisis looks like. Unlike many so-called crisis PR experts, we don’t go into full hurricane defence mode whenever we see a storm on the horizon. We know when to batten down the hatches, but we can also foresee when a gentle breeze will harmlessly pass overhead.
Your reputation is built on what you do as much as what you say. Carefully crafted words are important, but positive actions and dealing with the root cause of an issue are what will prevent it reoccurring. We help you shape the narrative, identify strengths, potential solutions, and areas where we can reduce risk or mitigate the potentially damaging long-term effects of a crisis on a brand’s reputation.
tigerbond is a full-service crisis communications agency - we’ve earned our stripes covering everything from strategic crisis preparedness and audits through to full-scale crisis response. Our training and simulation packages ensure our clients are match-fit to deal with any challenge from mainstream or social media. We are there for our clients when a PR crisis strikes, offering advice, insights, and support at every stage. And for those occasions when a brand’s name has been tarnished, we are on hand to help you rebuild and restore your reputation. We also offer crisis PR insurance to give you ongoing peace of mind.
Sometimes it just all goes wrong. When that happens, organisations need cool, calm heads to guide them through challenging times. tigerbond’s 24/7 crisis management hotline means we’re able to react quickly to any situation. We have extensive experience of acting as the first point of call for out-of-hours media requests for numerous clients, ranging from retailers, manufacturers and SMEs to multi-national listed businesses, across a diverse range of sectors.
A complete package, including 24/7 senior team availability; strategic counsel for senior leadership team, board and investors; social listening and media monitoring; handling of all media interaction; managing of news flow; creation of messages and Q&A; drafting of media statements; spokesperson briefing; internal and stakeholder messaging, correcting inaccuracies; and advice on reputation rehabilitation.
The immediate media storm may pass within days, but the impact of a crisis on your reputation – and on your bottom line – can linger on. We advise on and execute the best strategy to rehabilitate your reputation. This includes engaging with the media and influencers who resonate with your most important audiences, creation of innovative content including news, thought leadership and forward features, as well as targeted SEO. To ensure you aren’t bitten by the same or a similar beast again, we audit your risk areas and advise on appropriate fixes.
With gigs on pause and live events postponed, Production Park - one of the UK’s largest hubs for live events and creative industries – wanted a spotlight shone on the industry during the pandemic year.
Shining a light on the Lighthouse Lab, established to test COVID-19 samples from the country’s test centres, showcasing the vital work being carried out to protect the nation.
The tigerbond team deliver corporate PR and marketing services from major cities across the UK, Ireland and North America from London, Birmingham, Manchester and Glasgow to Belfast and Toronto.
We deliver commercially-aligned B2B PR communications strategies working with businesses of all sizes, from start-ups and SMEs to FTSE 100 corporations and global enterprises.
Our PR specialists have years of experience in public affairs marketing, communications and media training to help your voice be heard.
Our events team bring the spectacular to life by creating striking showcases that put your brand front and centre. Enquire about our event management services.
Our team are highly experienced in consumer PR, discover how we can elevate your brand.
We know how to apply the principles of PR to digital content to maximise coverage and link building and drive digital and PR success.